Privacy Policy

Thames UK Group Limited is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website www.thamesukgroup.com or engage with our services.

1. Who We Are

Thames UK Group Limited (“we,” “us,” or “our”) is a company providing professional drain unblocking and maintenance services for residential and commercial properties across the UK. We are the data controller of your personal data and are responsible for its processing in compliance with applicable data protection laws.

If you have any questions about this Privacy Policy, you can contact us at:

📧 Email: [email protected]

📍 Registered Address: 17 Douglas Lane, Wraysbury, TW19 5NF

2. Personal Information We Collect

When you visit our website or use our services, we may collect the following types of information:

a. Automatically Collected Information ("Device Information")

Your IP address

Browser type and version

Time zone settings

Referring/exit pages and URLs

What pages or services you interact with on our website

Cookies and tracking technologies

b. Information You Provide to Us ("Personal Data")

When you contact us, request a quote, or use our services, we may collect:

Full Name

Email Address

Phone Number

Postal Address

Service Request Details

Any other information you provide in communication with us

We do not collect sensitive personal data such as race, religion, or biometric data.

3. How We Use Your Data

We process your personal data for the following reasons:

✅ To provide our services – Scheduling, confirming, and completing drain unblocking services.

✅ To communicate with you – Responding to inquiries, sending quotes, and providing customer support.

✅ To improve our website & services – Tracking website usage trends and improving customer experience.

✅ For legal and security purposes – Preventing fraud, enforcing agreements, and complying with laws.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing Your Data

Under UK and European data protection laws, we process your personal data based on:

🔹 Your Consent – When you provide information via contact forms or email.

🔹 Contractual Necessity – When we provide services or respond to service requests.

🔹 Legitimate Interests – To enhance our services and website experience.

🔹 Legal Obligations – When required to comply with applicable laws.

5. Your Rights Over Your Data

If you are a UK or European resident, you have the following rights regarding your personal data:

Right to Access – Request a copy of the data we hold about you.

Right to Rectification – Correct inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten") – Request deletion of your personal data under certain conditions.

Right to Restrict Processing – Limit how we use your personal data.

Right to Data Portability – Receive a copy of your data in a machine-readable format.

Right to Object – Object to how we process your data.

Rights Related to Automated Decision-Making – We do not conduct automated decision-making or profiling.

📧 To exercise any of these rights, contact us at: [email protected]

6. Data Retention & Security

We store your personal data securely and only keep it as long as necessary to fulfill the purposes outlined in this policy. We implement:

✔ Secure servers and encrypted data storage

✔ Strict access control and authentication measures

✔ Regular monitoring for security breaches

While we take all reasonable precautions, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze website traffic, and provide relevant services. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

You can manage or disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to external sites. Thames UK Group is not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before sharing any personal data.

9. Sharing & Disclosure of Your Data

We may share your data only under the following circumstances:

✅ Legal Compliance: If required by law, we may disclose your personal data to regulatory authorities.

✅ Business Transactions: If our company undergoes a merger, sale, or acquisition, your data may be transferred to new owners.

✅ Service Providers: We may share your data with trusted third parties who help us operate our website and business (e.g., hosting providers, IT services).

We do not sell, rent, or trade personal data to third parties.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

By continuing to use our services after updates, you accept the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 Email: [email protected]

📍 Address: 17 Douglas Lane, Wraysbury, TW19 5NF

📞 Phone: 07351 897589